Refund and cancellation policy

Gym memberships, class packs and personal training sold by Muscle Factory Gym and CrossFit:

• Membership fees are non-refundable once the membership has started, except where the law requires it.
• You may cancel within 48 hours of payment if you have not used the gym; we refund the full amount minus any registration fee.
• If we close the gym permanently or move more than 5 km away, we refund the unused part of your membership pro rata.
• Where a plan cannot continue for a medical reason (doctor's certificate), we freeze the membership or transfer the balance to another person instead of a refund.
• Approved refunds go back to the original payment method within 7–10 working days.

Online shop orders (supplements, apparel, accessories) sold by shop:

• Return or exchange within 7 days of delivery if the item is unopened, unused and in its original packaging with the invoice.
• Opened supplements and food items cannot be returned for hygiene reasons, unless damaged or wrong on arrival — tell us within 48 hours with a photo and we replace or refund.
• Apparel may be exchanged for size once; the item must be unworn with tags.
• Refunds are issued to the original payment method within 7–10 working days after we receive the item. Shipping charges are refunded only when the item was damaged or wrong.
• Cash-on-delivery refunds go to your bank account or UPI id.

To start a return, WhatsApp the front desk or email the front desk with your order number.